Company INSIO Software, s.r.o. processes personal data in accordance with legal regulations. Thus, with Act 101/2000 Coll. on the protection of personal data and from 25 May 2018 also with the EU Regulation 2016/679 General Regulation on the protection of personal data - GDPR.

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Helpdesk

Reliable support for your business

All requests on one platform

Central records of tickets from employees and clients entered via the website, email or mobile app

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Categorisation and filtering

Efficient sorting of requests and their distribution according to current capacities

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Workflow

Definition of the status of requests according to company processes and individual groups

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Integrated email client

A complete history of communications dealing with requests in one place

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Service level agreement (SLA)

Monitoring of compliance with request deadlines and escalations of requests

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Costs under control

Monitoring of budgets, financial and time costs, and compliance with them

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100%

reliability for your professional communication

“If a helpdesk is well run, it is barely perceptible to the average user. But it will bring you the trust of your clients.”

Process all requests smoothly and without delay.

Make your work easier with the flexible INSIO Helpdesk tool.

Reliability

Give your business a professional image by handling requests effortlessly.

Clear priorities

Sort requests, structure your work and plan your capacities.

Integration with third-party systems

For fast communication between departments, branches, regions and countries.

Try out the Helpdesk to manage all requests.

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Protection of personal data

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Helpdesk

Reliable support for your business

All requests on one platform

Categorisation and filtering

Workflow

Integrated email client

Service level agreement (SLA)

Costs under control

100%

Process all requests smoothly and without delay.

Reliability

Clear priorities

Integration with third-party systems

Try out the Helpdesk to manage all requests.