» Helpdesk » Requests on one platform

A record of all requests in one place

Centralised support

Comprehensive record-keeping and handling of all types of requests, whether from internal employees or external clients. Requests are entered in the form of tickets via a web form, email, mobile app or from a third-party system.
Overviews

All requests can be broken down and filtered by status, type, requester, handler, date submitted and many other parameters. The output comprises current overviews at the given time.
Ticket queue

Helpdesk administrators and responsible staff can monitor tickets in real-time overviews. Tickets can be exported to XLS and PDF files.

Protection of personal data