Customer support

Helpdesk application


On-line application for solving customer and employee requests.

Functions

Classification

You can sort requests according to any custom categorization and criteria.

Workflow

You can define workflow and request states according to your processes.

Notifications

Notifications for events, such as a new request, solution progress or its resolution and termination.

E-mail client

You can create your own message and notification templates for each type of communication.

Reports

Extensive support for reports with the possibility of exporting to MS Excel, PDF and other formats.

SLA monitoring

The helpdesk monitors the fulfillment of deadlines, evaluates SLAs and escalates requests for you.

Costs and budgeting

Monitoring of financial and time costs consumed in solving the request.

Mobile application

Native mobile application for full-fledged field work for Apple and Android mobile phones.

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    Case studies

    Innovation accompanies us throughout our history, they are our essence, both towards our customers and in our own functioning. The field of IT has always been a very sparsely developing field. It’s not enough to just keep up, you have to be ahead of the competition to succeed.

    Martin Souček – General Director

    Read the case study

    Customer Helpdesk

    Become a champion in customer satisfaction.

    With the INSIO Helpdesk application, you will have all the reports and requests of your customers under control and in one place. From reporting, the progress of the solution to monitoring SLAs and budgets.

    Internal services and processes

    Requests and task management

    For example, in the field of office supplies or human resources, you can have an automated, accessible online and fully under control. You can delegate requests not only within individual departments, but also to individual regions or buildings.

    IT Helpdesk

    Reporting errors, requests for equipment deliveries, repairs, or even software installations, all clearly in one place and fully under control.

    Thanks to the unlimited number of workflows, you can automatically direct requests to the right specialist, even if you provide support to multiple companies at the same time. At the same time, the system monitors and evaluates SLAs and then clearly visualizes the data in graphical reports.

    Real estate

    Simplify your work, get a modern helpdesk platform, adaptable to your procedures and covering the needs of your company.

    The software automates the processes of dealing with accidents and other unexpected events. Guides users within defined workflows and communicates via e-mail or mobile application. It manages the work of your employees and relations with your suppliers. It provides management with analytical data through dashboards and reports.

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    Why INSIO Helpdesk

    Smooth start and operation

    You don’t have to install anything, all you need is an internet browser to work.

     

    Everything clearly and safely

    Under control in one place. Backed up structured documents in the cloud available for online editing from any browser anywhere in the world.

    Everyone sees only what is important to them

    Setting permissions and access according to your requirements. We will set up the application exactly according to your approval processes, nomenclature and language.

    Easy to work with requirements

    Before the actual processing, you divide the requirements, assign them to solvers, shift the processing status within the workflow from both the computer and the mobile phone.

    Automatically and integratedly

    The open API allows connection to all ERP, warehousing and payroll systems.

    No more rewriting

    Thanks to the mobile application, you write requests, add photos and change their processing status on the spot.

    Multilanguage

    Thanks to the integration on Google Translate, the application supports any world language. Even foreign colleagues can use it in their native language.