INSIO HELPDESK

System functions

Clear division and classification

You can divide and sort requirements, for example, into IT, HR requirements, etc. External requirements can then be controlled, for example, by clients and customers, buildings, branches, etc. Thanks to filtering and sorting, you have everything under control within one system.

Workflow

You can define workflow and request states according to your processes for each request group separately. Then, for each request, you see the processing process, times, and the users who contributed to the solution.

Notification

Notification by e-mail for events such as the insertion of requests, the progress of the solution or its resolution and termination. At all times, the system actively communicates and informs about the status of requirements of both their client and its solver. Setting notification options.

email client

Smart email client. You can create your own message and notification templates for each type of communication in the system. These then leave the users, for example, when the request gets to the step that they have to take. For each request, you can track the complete history of e-mail communication for the problem being solved in one place.

Reports

You can get information on the solution process and the breakdown of requirements clearly both individually and across requirements, thanks to high-quality and wide support of reports with the possibility of export to MS Excel, PDF and other formats.

SLA monitoring

The helpdesk monitors the fulfillment of deadlines and escalates requests for you. If the deadline for completing an important task is approaching, the application can notify the request and escalate it to a superior person.

Costs and budgeting

Monitoring of financial and time costs consumed in solving the request. An overview of the development of these costs over time. Furthermore, in the system you can define financial budgets for individual buildings, branches, departments or clients and monitor their implementation over time.

Mobile application

For example, its own mobile application for full-fledged field work allows you to enter new requirements, including attaching the captured photo. The application supports notifications, workflow work as well as managerial reports and dashboards. It has technologies such as GPS, NFC, QR or barcodes. It can be downloaded for both Apple and Android mobile phones.

Download for Apple
Download for Android

Case studies

Innovation accompanies us throughout our history, they are our essence, both towards our customers and in our own functioning. The field of IT has always been a very sparsely developing field. It’s not enough to just keep up, you have to be ahead of the competition to succeed.

Martin Souček – General Director

Read the case study

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