Case study XXXLutz

XXXLutz, the second largest furniture retailer in the world, is more than just a retailer. Its iconic red chair, which has been part of the corporate identity since 2004, is now a recognizable symbol across Europe. The XXXLutz group operates more than 350 furniture stores in 13 countries and employs over 25,000 people. This giant, which dates back to the mid-20th century as a small craft workshop, now achieves multi-billion turnovers and continuously expands its presence not only in brick-and-mortar stores but also in the online environment.

What XXXLutz Needed

With the increasing complexity of its business, the company faced a challenge: how to efficiently manage the inventory of facilities and documentation across its extensive network of stores. The key requirement was to gain control over planned maintenance processes, conduct inspections, and manage comprehensive building and equipment records. This need was essential to ensure the smooth operation of all stores and to ensure that the company complies with all regulatory requirements and standards.

Why XXXLutz Chose INSIO

XXXLutz was looking for a solution that would offer centralized management of documents, equipment, and a platform supporting efficient communication and workflow among the stores. INSIO offered an online solution that met all these requirements, and it was also able to provide customized notifications and maintenance planning.

The application enabled the management of over 2,000 devices in several stores in the Czech Republic and Slovakia, greatly simplifying document management and providing individual stores with easy online access to their documents.

Benefits and Results

Integration of the INSIO application brought several advantages to XXXLutz:

Efficient document management: INSIO revolutionized the way XXXLutz manages and archives documents, offering direct and fast access to important information and significantly improving audit capabilities.

Maintenance planning: Implementation of an accurate maintenance and inspection planning system in line with ČSN regulations resulted in a significant reduction of the risk of fines for non-compliance with regulatory deadlines, while increasing the reliability and efficiency of managing nearly 2,000 devices.

Improved communication: With the online solution, employees were able to communicate more effectively within teams in individual stores.

Customized roles and workflows: A clear solution for task and repair management, where each employee has access only to relevant information and tasks, including automatic notifications before planned inspections, thereby preventing possible fines for non-compliance with legal deadlines.

Impact of implementing INSIO on maintenance efficiency at XXXLutz

"The Insio system contributed to meeting inspection deadlines and simplified the documentation needed. A great help is online access for individual stores to their documents."

Petr Chodera

Building Management CZ/SK/PL 

XXXLutz's Journey

The transition from paper systems and electronic spreadsheets to a unified online system has a significant impact on the efficiency and productivity of the business. In today's digital age, when digitization is more accessible than ever before, technological development and a wide range of solutions allow companies to significantly optimize their operations with minimal investment and immediate deployment.

Given the constantly growing volume of data, locating key documents among stacks of papers or in unorganized digital spreadsheets can be challenging. However, systematically organized and easily accessible information in an online environment eliminates the need for frustrating and time-consuming searches.

Companies of all sizes have the opportunity to successfully adapt online solutions. This step confirms that well-chosen tools, along with a willingness to change, can open the doors to improvement. Thus, digitization becomes an essential element for transforming business processes, representing a key step towards a more efficient and productive future.