Categorization

and filtering of tickets

Integrated

email communication

SLA with automatic

notification

Workflow pro

various types of operations

Requirements in one place
Requirements in one place
Requirements in one place

Requirements in one place

Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.

"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."

Categorization and filtering

Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.

Categorization and filtering
Categorization and filtering
Categorization and filtering
Workflow
Workflow
Workflow

Workflow

Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.

Integrated email client

Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.

Integrated email client
Integrated email client
Integrated email client
Service Level Agreement (SLA)
Service Level Agreement (SLA)
Service Level Agreement (SLA)

Service Level Agreement (SLA)

Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.

Expenses under control

Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.

Costs under control
Costs under control
Costs under control

Communicate with customers using Helpdesk from INSIO.

Communicate with customers using Helpdesk from INSIO.

By submitting you agree to the processing of personal data according to GDPR.

Continue to our next products

Frequently Asked Questions

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

  • "Thanks to INSIO, we have reduced the time for administrative work related to business trips, as well as errors and costs. We have achieved efficient work on shared documents online."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to precisely plan and oversee inspections and maintenance, allowing us to comfortably manage our stores."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • "INSIO software monitors all maintenance, inspections, and work deadlines for us. Thanks to this, we have a complete overview of all activities in our buildings and facilities."

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "We had a vision of a paperless office. Thanks to INSIO, we have had a digital office since 2014."

    David Jelen

    David Jelen

    CFO

    NeoVize

  • "We have an overview of the entire purchasing process from orders, requisitions, invoice approval to documentation and access to all documents. All thanks to INSIO."

    Marek Unčovský

    Marek Unčovský

    Founder

    RN Solutions a.s.

  • "Our invoice approval process across the entire group is now much faster. We have better oversight of processes and costs under control at the level of individual centers."

    Květoslav Vilímek

    Květoslav Vilímek

    Financial manager

    COMFORT FINANCE GROUP CFG LTD

  • "Travel orders have been significantly simplified and clarified. Thanks to easy and quick approval, we can devote more time to our main activities in the field of pumps and valves."

    Balnka Kašáková

    Blanka Kašáková

    Executive Assistant

    KSB - PUMPY + ARMATURY

  • "The Helpdesk module has given us control over the management of our facilities. We have streamlined financial and operational processes, allowing us to focus on providing quality services to our clients."

    KART ČEZ

    Dušan Jedinák

    Operations Director

    KART s.r.o.

  • "The process from recording service tasks to invoicing has been simplified for us. Thanks to checklists and mobile signing, we have shortened the processing time."

    Stanislav Stejskal

    Stanislav Stejskal

    Financial Director

    ALTRON a.s.

  • "The helpdesk from INSIO has brought order to our company. Now we communicate efficiently with customers and handle their requests quickly and on time."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "The online approval of purchase orders and an overview of the costs of individual objects enabled us to reduce the overall costs of our clients and optimize the delivery of our services."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "Task automation has allowed us to dedicate more time to strategic activities and employee development. Our HR processes are now simpler."

    Lucie Urbanová

    Lucie Urbanová

    Head of HR

    YOUPLUS life insurance

  • "Thanks to INSIO, we have reduced the time for administrative work related to business trips, as well as errors and costs. We have achieved efficient work on shared documents online."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to precisely plan and oversee inspections and maintenance, allowing us to comfortably manage our stores."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • "INSIO software monitors all maintenance, inspections, and work deadlines for us. Thanks to this, we have a complete overview of all activities in our buildings and facilities."

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "We had a vision of a paperless office. Thanks to INSIO, we have had a digital office since 2014."

    David Jelen

    David Jelen

    CFO

    NeoVize

  • "We have an overview of the entire purchasing process from orders, requisitions, invoice approval to documentation and access to all documents. All thanks to INSIO."

    Marek Unčovský

    Marek Unčovský

    Founder

    RN Solutions a.s.

  • "Our invoice approval process across the entire group is now much faster. We have better oversight of processes and costs under control at the level of individual centers."

    Květoslav Vilímek

    Květoslav Vilímek

    Financial manager

    COMFORT FINANCE GROUP CFG LTD

  • "Travel orders have been significantly simplified and clarified. Thanks to easy and quick approval, we can devote more time to our main activities in the field of pumps and valves."

    Balnka Kašáková

    Blanka Kašáková

    Executive Assistant

    KSB - PUMPY + ARMATURY

  • "The Helpdesk module has given us control over the management of our facilities. We have streamlined financial and operational processes, allowing us to focus on providing quality services to our clients."

    KART ČEZ

    Dušan Jedinák

    Operations Director

    KART s.r.o.

  • "The process from recording service tasks to invoicing has been simplified for us. Thanks to checklists and mobile signing, we have shortened the processing time."

    Stanislav Stejskal

    Stanislav Stejskal

    Financial Director

    ALTRON a.s.

  • "The helpdesk from INSIO has brought order to our company. Now we communicate efficiently with customers and handle their requests quickly and on time."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "The online approval of purchase orders and an overview of the costs of individual objects enabled us to reduce the overall costs of our clients and optimize the delivery of our services."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "Task automation has allowed us to dedicate more time to strategic activities and employee development. Our HR processes are now simpler."

    Lucie Urbanová

    Lucie Urbanová

    Head of HR

    YOUPLUS life insurance

  • "Thanks to INSIO, we have reduced the time for administrative work related to business trips, as well as errors and costs. We have achieved efficient work on shared documents online."

    Roman Marsa Porsche

    Roman Marsa

    Project Manager

    Porsche Czech Republic Ltd.

  • "INSIO has enabled us to precisely plan and oversee inspections and maintenance, allowing us to comfortably manage our stores."

    Petr Chodera XXXLutz

    Petr Choděra

    Facility Manager

    XXXLutz s.r.o.

  • "INSIO software monitors all maintenance, inspections, and work deadlines for us. Thanks to this, we have a complete overview of all activities in our buildings and facilities."

    Tomáš Korpáš Engie

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "We had a vision of a paperless office. Thanks to INSIO, we have had a digital office since 2014."

    David Jelen

    David Jelen

    CFO

    NeoVize

  • "We have an overview of the entire purchasing process from orders, requisitions, invoice approval to documentation and access to all documents. All thanks to INSIO."

    Marek Unčovský

    Marek Unčovský

    Founder

    RN Solutions a.s.

  • "Our invoice approval process across the entire group is now much faster. We have better oversight of processes and costs under control at the level of individual centers."

    Květoslav Vilímek

    Květoslav Vilímek

    Financial manager

    COMFORT FINANCE GROUP CFG LTD

  • "Travel orders have been significantly simplified and clarified. Thanks to easy and quick approval, we can devote more time to our main activities in the field of pumps and valves."

    Balnka Kašáková

    Blanka Kašáková

    Executive Assistant

    KSB - PUMPY + ARMATURY

  • "The Helpdesk module has given us control over the management of our facilities. We have streamlined financial and operational processes, allowing us to focus on providing quality services to our clients."

    KART ČEZ

    Dušan Jedinák

    Operations Director

    KART s.r.o.

  • "The process from recording service tasks to invoicing has been simplified for us. Thanks to checklists and mobile signing, we have shortened the processing time."

    Stanislav Stejskal

    Stanislav Stejskal

    Financial Director

    ALTRON a.s.

  • "The helpdesk from INSIO has brought order to our company. Now we communicate efficiently with customers and handle their requests quickly and on time."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "The online approval of purchase orders and an overview of the costs of individual objects enabled us to reduce the overall costs of our clients and optimize the delivery of our services."

    Tomáš Korpáš

    Tomáš Korpáš

    Director of Facility Management

    ENGIE Services a.s.

  • "Task automation has allowed us to dedicate more time to strategic activities and employee development. Our HR processes are now simpler."

    Lucie Urbanová

    Lucie Urbanová

    Head of HR

    YOUPLUS life insurance