Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
Categorization
and filtering of tickets
Categorization
and filtering of tickets
Categorization
and filtering of tickets
Integrated
email communication
Integrated
email communication
Integrated
email communication
SLA with automatic
notification
SLA with automatic
notification
SLA with automatic
notification
Workflow pro
various types of operations
Workflow pro
various types of operations
Workflow pro
various types of operations
Requirements in one place
Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.
"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."
Categorization and filtering
Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.
Workflow
Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.
Integrated email client
Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.
Service Level Agreement (SLA)
Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.
Expenses under control
Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.
Communicate with customers using Helpdesk from INSIO.
Communicate with customers using Helpdesk from INSIO.
By submitting you agree to the processing of personal data according to GDPR.
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Frequently Asked Questions
What can we solve with helpdesk?
Does your helpdesk system support the functionality of internal notes?
How can helpdesk requests be entered?
Will the system alert me to an unfulfilled requests or approaching deadline?
Is it possible to track the progress of the request in bulk?
Does the system inform the issuer about the progress and status of the request?
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize
"Digitalization can take many forms. With INSIO, you take control of the purchasing process."
Roman Marsa
Project Manager
Porsche Czech Republic Ltd.
"INSIO has enabled us to accurately plan and supervise inspections and maintenance, allowing us to manage stores in the Czech Republic and Slovakia comfortably."
Petr Chodera
Building management CZ/SK/PL
XXXLutz s.r.o.
The INSIO helpdesk brought order to our company. Now we communicate effectively with customers and address their requests quickly and timely.
Tomáš Korpáš
Director of Facility Management
ENGIE Services a.s.
INSIO has accelerated our invoice processing and thanks to the multi-level approval, we have reduced errors. A big benefit for us is the simple overview of the invoice status.
David Jelen
CFO
NeoVize