Helpdesk (Customer Support)
Provide your customers with first-class customer support. With our platform, you will get a comprehensive solution for managing requests and tracking performance.
By submitting you agree to the processing of personal data according to GDPR.
By submitting you agree to the processing of personal data according to GDPR.
Categorization
and filtering of tickets
Integrated
email communication
SLA with automatic
notification
Workflow pro
various types of operations
Requirements in one place
Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.
"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."
Categorization and filtering
Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.
Workflow
Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.
Integrated email client
Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.
Service Level Agreement (SLA)
Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.
Expenses under control
Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.
Communicate with customers using Helpdesk from INSIO.
Communicate with customers using Helpdesk from INSIO.
By submitting you agree to the processing of personal data according to GDPR.
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Frequently Asked Questions
What can we solve with helpdesk?
Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.
Does your helpdesk system support the functionality of internal notes?
How can helpdesk requests be entered?
Will the system alert me to an unfulfilled requests or approaching deadline?
Is it possible to track the progress of the request in bulk?
Does the system inform the issuer about the progress and status of the request?
What can we solve with helpdesk?
Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.
Does your helpdesk system support the functionality of internal notes?
How can helpdesk requests be entered?
Will the system alert me to an unfulfilled requests or approaching deadline?
Is it possible to track the progress of the request in bulk?
Does the system inform the issuer about the progress and status of the request?
What can we solve with helpdesk?
Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.